Return Policy

Return Policy

True Colors Equine Connections wants you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and TCEC, we have a Return Policy that we honor.

Return Policy Procedure

• Please don't send your order back without following the guidelines below.  
• If you are not pleased with your purchase and would like to return the item or items, please contact us by email or phone within 5 days of delivery to arrange for authorization of the return.  
• We will then help you with the least expensive way for you to ship the items back.  The item/s must be shipped back trackable and insured for the purchase price, within 3 days of receiving authorization.  
• We do not accept returns on open and used items!
•   and a refund of the purchase price.  Shipping is non refundable.

You will receive instructions on how to ship the item back to us.

1. True Colors Equine Connections will acknowledge your return request within 3 days.
2. You will ship the item back to True Colors Equine Connections within 3 days of the acknowledgement:

• The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you with the True Colors Equine Connections tags and identifying marks intact.
• We recommend you use delivery tracking and get a delivery receipt.
• The buyer pays for return shipping and insurance, unless agreed otherwise between the buyer and True Colors Equine Connections.

1. After True Colors Equine Connections verifies the returned item is as originally sent, we will issue a full refund, less the original shipping, within 3 days. The refund will be issued through the original purchase choice.

Additional Return Policy Information

• This policy does not apply to custom orders. Returns are not accepted for custom orders.
• The only exception on returning a custom order is if there has been a mistake on True Colors Equine Connections' part.  We will take care of everything to get your order absolutely correct.
• Damaged items are handled separately as described below.

Damaged Item Procedure

• Please do not return items damaged in shipment, as doing so will void the shipping insurance.
• Damage claims can only be made on items shipped with insurance.
• True Colors Equine Connections insures all shipments. 
• Please contact us as soon as possible to let us know of the damaged package.
• Claims should be made through the original shipping agent. Guidelines for insurance claims vary by carrier so please check with the carrier for specific instructions.
• Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them.
• In the event that you, the recipient, files the claim, True Colors Equine Connections will provide you with the necessary insurance information.
• For information on filing a claim through the following carriers, visit:*
  • United States Postal Service: www.usps.com
  • United Parcel Service: www.ups.com
  • Federal Express: www.fedex.com
  • DHL: www.dhl.com

True Colors Equine Connections Return Policy is designed to help ensure a smooth, enjoyable buying experience.